A small team, out on jobs most of the day. Here is what we built so the phone still gets answered.
Three chapters, and at the end you can talk to the agent yourself.
None of them helped the person who rang, and none of them were ever written down.
Both phones ring for eighteen seconds. Tom is driving. Rachel is already on another call.
Bob Faulkner called about his confirmed job on 12 August. He asked when the balance was due, which was answered from the payment terms. He then asked to move it to the morning and flagged it would be bigger than quoted. The change was not made. A callback was arranged for this afternoon.
duration 2:41 · answered by ai agent · via main line
Hi Bob, thanks for calling. I’m Emma, the team’s AI agent. Tom and Rachel are both tied up right now, but I can help or take a message.
Oh good, you know it’s me. Quick one, when is the payment actually due on the August job?
Your balance is due seven days before, so that is 5 August for the trip on the 12th. The deposit is already in.
Great. Actually I need to change that booking. We need it moved to the morning, and it is going to be a bigger job than we said.
I can’t change a booking myself, so I’ll get one of the team to call you back and do it properly. An earlier start on the 12th and a bigger job than quoted, is that right?
That’s it. This afternoon if you can.
Type your name and press call. As you talk, watch which note Emma reaches for, and what happens when you ask something she is not allowed to answer.
Ask Emma about these things. See what she looks up, and where she stops.
She writes your details on this screen so you can watch it happen. Nothing is saved, nothing is sent, and nobody will call you.
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